The Learning Systems Technician supports the design, maintenance, and daily operations of multiple Learning Networks. This role ensures that training content, employee acknowledgments, quizzes, and store level data flow smoothly across SharePoint, Excel, and Microsoft Forms. The technician will work closely with HR and Training leadership to build a clean, user friendly digital training ecosystem for all stores.

SharePoint and Site Management

• Build and maintain SharePoint pages for the Learning Network

• Organize training libraries, store directories, and internal resources

• Set proper user permissions for store access

• Ensure clean navigation and consistent branding across the site

Data and Reporting

• Manage Excel master rosters that receive live acknowledgment and quiz data

• Create store dashboards showing completed vs pending training

• Maintain automated reports for district and store leadership

• Troubleshoot data mismatches or broken links

Training Content Integration

• Create videos, PDFs, and guides for the Training Library

• Link Microsoft Forms acknowledgments to the proper categories

• Format quizzes, add logic, and test scoring accuracy

• Make sure everything displays correctly on tablets, phones, and desktops

Technical Support

• Provide support for store teams using the Learning Network

• Test new modules on multiple devices

• Diagnose login issues or form connectivity problems

• Track and resolve user feedback

Design and Organization

• Maintain a clean layout and easy to use structure

• Assist with creating consistent templates for training pages

• Apply basic design standards to icons, buttons, and headers

• Strong experience with Microsoft SharePoint and OneDrive

• Advanced Excel skills including formulas, tables, and formatting

• Familiar with Microsoft Forms and Excel connections

• Ability to organize digital content in a clean and consistent manner

• Basic knowledge of HTML or layout customization

• Comfortable testing on iPhones, Androids, laptops, and tablets

• Strong attention to detail and documentation

• Portfolio or examples of previous digital projects

Preferred Qualifications

• Experience supporting HR or training departments

• Experience with digital learning systems

• Familiar with data validation, hyperlinks, and Excel based dashboards

• Bilingual English and Spanish

• Short portfolio or screenshots of previous digital or SharePoint work

• Optional brief statement of experience with Microsoft 365 tools

Key Traits

• Excellent follow up skills

• Strong time management skills

• Strong communication skills

• Visual eye for clean design

• Comfortable researching solutions

• Able to work with tight deadlines

• Strong problem solving skills